In this 5 minute video, Tony Hsieh, CEO of Zappos, answers the question, how do you change a culture if you are not the leader. His answer, which he credits the book, Tribal Leadership , is triads.
Triads are the subject of chapter 10 in the book.
“At its most basic level, a triad has three parts. In its most stable form, the three parts are people. The three form a triangle, with each leg of the structure responsible for the quality of the relationship between the other two parts.” (p 186)
To learn more about triads, please take another five minutes and watch the following video by Dan Brown. If you haven’t seen Dan previously, his energy is engaging.